Thoughts surrounding Google Reader’s demise

First off, I'm sad to see Google Reader is closing up soon (why so soon when other Google apps came with 12-18 months of notice?). I know some people that developed and worked on the product and to this day I use it several times a day to keep up on a few hundred blogs …

Satisfaction – People-Powered Customer Service

Satisfaction has launched (more on their blog). Disclaimer: officially I’m a “member” of their “advisory board” (airquotes because it sounds more important than it seems — unofficially, I talked to Lane every so often over the past few months and they patterned some design/interaction decisions similar to the ways I run MetaFilter and Ask MetaFilter). …

24 hours with the iPhone: my dream mini computer

After my initial problems, I got a new iPhone from my nearby Apple store and spent several hours using it. My first reaction is that it’s very good, meeting the almost impossible expectations I had for it. Photos are fun and look great, movies are nice and will work great on planes, and the iPod …

Bug report: Two things that suck about Gmail

Gmail is the best web app there is, period. It’s also my sole interface to email. It’s close to perfect, but a couple things keep me from calling it as such. I get a ton of spam, in the low thousands per day, and gmail is pretty good about most of it, but it does …