Getting an iPhone meant I’d be leaving tmobile after four years of service, and I re-upped my contract last year for a blackberry pearl, so unfortunately that also meant I’d get hit with a $200 contract charge. Today I called to cancel and I knew it might be painful so I decided to record it. The total call was 12 minutes long, about half of that spent with a retention specialist. The best part of the call was both the first support rep and the retention guy saying “you got an iPhone! how is it?” and sounding genuinely interested.
Here’s the part of the recording where the retention guy comes on (he starts with a bit of iPhone FUD, then gives offers):
He gives me the following offers:
- $299 for a Tmobile Wing (“more compatible, more features than the iPhone”)
- 1 month of free service
- transfer phone to someone else
- monthly service reduced from $59/mo to $20/mo