You know, I would possibly cut Network Solutions some slack if the hoopla.com domain was their first domain hijack. The truth is that it’s the latest in a long line of thefts that have occured through their service. The domain sex.com was stolen in a similar way, and it received much fanfare. It was just one of the many reasons why I transferred all my domains off of Network Solutions, and over to dotster*. If you search Wired News for “sex.com” you will find 39 results from articles chronicling the struggles the original domain owner fought against, all because of some faked faxes.
If you run a business, and the front door lock constantly gets picked and the place is robbed, wouldn’t you rethink the quality of door lock and think about adding a new deadbolt?
(I was afraid of losing my domains when I transfered them, so I transferred one of my non-essential domains first, to test the waters. After a few days, when it went well and worked painlessly, I transferred the rest, and they all went off without a hitch. The transfers take the same nameserver information, so there is no downtime and no propagation issues, the domain transfers registrars silently in the background. As far as I know, there hasn’t been anyone that lost control of their domain during a transfer, it either goes through successfully or not at all, and you get a message mentioning an error, but your domain won’t be thrust into the freely available pool.)