I’ve wasted most of today

I’ve wasted most of today dealing with the first half of a DSL install. I won’t go into the details, because bitching about DSL install problems is about as interesting as talking about the weather, but I’ll just say that I can’t stand incompetence. Phone companies that get too big become incompetent and in a normal economy other companies should be able to swoop in and steal the market from these lumbering dinosaurs. But that doesn’t seem to happen now, does it?