PacBell is the absolute worst company I have ever had the displeasure to deal with
(from a letter I’m sending to PacBell Customer Service):
When I ordered a new phone line on July 15th, I added the additional DSL package which I was told would be scheduled for a August 1st self-install (I was told I could have an installer come out and do it for me, but that would require waiting until August 9th). I’m an internet professional and having a broadband connection is an absolute necessity for me. Every day I am without it, I am heavily inconvenienced. On the morning of August 1st, I called customer service to double check on the arrival date of my DSL modem and service. During the call, I was informed that although the person signing me up for a new phone line also signed me up for DSL, she didn’t actually place the order. I was further informed that DSL service isn’t actually available in my area, due to high demand and a limited number of connections available in the area, and the best thing I could do right now was get on a waiting list.
I’m displeased with the level of service PacBell continually provides, it’s simply unacceptable in this day and age to give customers false information, without any explanation as to why it occurred. I want PacBell to know that I’m dissatisfied and will not be signing up for DSL service through the company, and will instead be searching for alternatives.