Getting an iPhone meant I’d be leaving tmobile after four years of service, and I re-upped my contract last year for a blackberry pearl, so unfortunately that also meant I’d get hit with a $200 contract charge. Today I called to cancel and I knew it might be painful so I decided to record it. The total call was 12 minutes long, about half of that spent with a retention specialist. The best part of the call was both the first support rep and the retention guy saying “you got an iPhone! how is it?” and sounding genuinely interested.
Here’s the part of the recording where the retention guy comes on (he starts with a bit of iPhone FUD, then gives offers):
He gives me the following offers:
- $299 for a Tmobile Wing (“more compatible, more features than the iPhone”)
- 1 month of free service
- transfer phone to someone else
- monthly service reduced from $59/mo to $20/mo
Last week when I was guest-posting a bit on Lifehacker, I found the motivation to write a bunch of how-tos I’ve been meaning to do for my own site. Basically it boiled down to spending a couple hours each night writing, editing, and putting photos and links together for each one. It was a bit of a grind, but helped me pass the time between late night feedings when I was on baby duty. So here they are:
Reducing intake of sugary drinks – I really love Honest Tea, and it’s helped me get down to drinking cola once a week or so.
Sharing dual-platform desktops with a single keyboard/mouse – I’ve written about Synergy, VNC, and my dual platform setup before, but with the recent release of a Synergy GUI app, it’s now easier than ever to share multiple systems as one giant desktop.
Learning to love Audiobooks – I find that I love audiobooks more than printed books for a lot of titles, and I seem to have more time for audiobooks than reading. I ran down all the things that make a good audiobook experience and a few of my favorites. There are many more I forgot to mention (like Bill Bryson’s great stuff), including bad audiobooks (Jared Diamond – great speaker, great writer, but the publisher pays a drone to read his text).
Using firewire networking – Upgrading to tiger seems to have improved firewire networking in my setup. I now get very fast transfer rates between my mac and PC.
How iPod mounts work – I’ve come to the conclusion that my $65 iPod holder is an expensive, but necessary accessory, for the sake of safety.
How to setup a drip system in your garden – I can’t tell you how much I love not having to water the plants by hand and how easy this stuff is to set up. This little system eliminates the one thing about gardening I disliked most — being a slave to the watering can.
Uptime server monitor review – I’ve been happily using uptime for years. It just plain works.