in technology

Scalable personal IT for non-geeks?

Last month, I hung out with a friend from college that was impressed by the gadgets I carried and how I used them, but didn't have the spare time necessary to set everything up like I have (stuff like moving downloaded movie files to a TV for viewing, being able to check 5 email accounts on your iphone using gmail/imap, etc).

After each explanation of how I set things up grew increasingly longer, I realized there's probably a simple business model in place for a Personal IT staff kind of thing for regular users of technology that aren't uber geeks. I picture something that isn't the Geek Squad (they only do work piecemeal, right?) but is more like a subscription service, maybe $20 a month, where you as a customer can basically get your home computer and mobile phone updated remotely with the latest time-saving tweaks. I bet someone that reads lifehacker religiously, can do IT and PC Support work, and could figure out a way to do it remotely (either remote desktop sessions, or having customers' computers phone home to grab updates and configuration scripts) could build a pretty nice business off of it.

Is there anything like this out there today?

  1. I’ve seen (latenight) tv commercials for this sort of thing – limited to home PC support. I think it was around the $20/mo price point

  2. I’d like to hire somebody just to tell me which HDTV to buy, which provider to use, and set that all up in my living room for me.

  3. Sign me up! I am a historian who is being drawn into the digital turn in the humanities and every day I find myself floundering with something that all the cool kids have been doing for years. Today it is setting up Skype for podcast interviews, tomorrow creating a custom banner for my blog, next week finding out the best way to digitize and clean up old oral history tapes. And why the hell can't I get Robogeo to geotag my pictures?!!

    I need a digital valet.

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