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March 28, 2003

AMZN loves customer/user experience

I just got a bit of a visual jolt when visiting amazon.com today and finding this gigantic love letter from Jeff Bezos on the front page.

They certainly kick ass on user experience issues (though I've noticed they can improve in quite a few places), and their customer service is usually pretty good, but I had no idea it was so highly rated across the board with all customers.

Posted at March 28, 2003 04:04 AM